Refund policy
Here at Penelope Gomes we understand it is hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 Day Money-Back Guarantee.
90 Day Money-Back Guarantee
Try the Penelope Gomes IPL Hair Removal Handset with a 90-day money back guarantee!
Here at Penelope Gomes we understand it is hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 Day Money-Back Guarantee for our Penelope Gomes IPL Hair Removal Handset.
How to claim your money back:
You must have purchased our Penelope Gomes IPL Hair Removal Handset from our website, after the 10th October 2023.
Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days.
You must complete at least 6 IPL handset treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.
If there are no noticeable results in hair reduction, email your 6 photos to us at support@penelopegomes.shop with your order number, and we will review your application.
How long takes to get refund ?
All 90 Day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your Penelope Gomes IPL Hair Removal Handset.
ALL images MUST have valid time and date stamps
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded
Once approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
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