Cancellations & Returns

We do not offer cancellations or returns, unless the product has a technical fault in which case we will arrange a replacement product. In that unlikely event, please contact our customer services at support@penelopegomes.shop. Refused Deliveries If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a Euro15 restocking fee plus any other shipping related charges and refunded the remaining amount paid. If your parcel is lost, destroyed or damaged on its way back to us, your refund will not be processed.

IPL Treatment IPL stands for Intense Pulsed Light, and it is a safe and non-radiating lightwave targeting the melanin in the hair by converting light to heat to target the hair follicle. Because of this energy conversion a small percentage of customers may experience some redness and light swelling after an IPL treatment but it should subside after a few days. Some customers may also experience some brown marks which darkens and then fades after a few days.

We recommend using a good quality moisturizer immediately after each treatment to keep the skin hydrated and cool, and always use a high SPF sunscreen when going outdoors. Please always consult your doctor if you are unsure if IPL treatment is right for you. People with Epilepsy should not use this product as the IPL emits a bright flash. Microdermabrasion Treatment Microdermabrasion is a non-chemical, non-invasive and very safe procedure where the device uses a microcrystalline tip with vacuum suction to remove the outer most dry and dead skin cells to reveal a healthier and more youthful looking skin. Please always consult your doctor if you are unsure if microdermabrasion treatment is right for you.